A call center training proposal is a document which lays down the purpose and methodology of a training programme for the employees of a call centre. Call centre workers have duties beyond just talking to the customers; they have to handle queries, know how to use technical equipment, as a result of which they must be trained on both technical duties and also soft skills like developing communication skills to interact with callers properly. A training programme helps them to remain calm under pressure and handle calls to help customers. Every new call centre employee must undergo training and those at the senior position must also be trained for polishing their skills.

Sample Call Center Training Proposal:

Name of company: Connect All Org

Address: 93 Madison Avenue, Ohio

Name of training proposal: Training of new employees in soft skills and job duties

Training proposal prepared on: February 14, 2012

Proposal prepared by: Will Cannon

Human Resources, Connect All Org

Proposal submitted on: February 15, 2012

Proposal signed and approved by: Ken Cotton

Manager, Connect All Org

Purpose: The goal of the training programme is to train the new employees by acquainting them with the various roles they have to play interacting with callers and also help them to deal with pressure and stressful situations

Details of Call Center Training Proposal:

  • The training will start on March 1 and continue for 2 months
  • All new employees will have to attend the programme and their performance will be evaluated at the end of the final session

Funds required for the programme: $5,000