A customer service training proposal is used to propose a training programme for the employees of a company whereby the customer service department will be trained on how to interact with customers better and how to solve their problems and answer their queries easily. Customer service is a very important part of a company as it helps to keep the company’s good image and also retain customers by not losing them to rival firms. By catering to their needs and problems effectively, companies create a better brand value and it helps them to maintain a good relationship with their existing and new customers.

Sample Customer Service Training Proposal:

Name of company: Fast Speed Internet

Address: 483 Bird Feather Lane, Seattle

Name of training proposal: Improvement of customer service

Training proposal prepared on: January 4, 2012

Proposal prepared by: Scarlet James

Proposal submitted on: January 9, 2012

Proposal signed and approved by: Ruth Green

VP, Fast Speed Internet

Purpose: The purpose of this proposal is train the employees of the customer services department on improving their communication skills so that they help the customers by answering their queries and take down their complaints effectively

Details of Customer Service Training Proposal:

  • The training will start from February 15, 2012 and continue for a month
  • Employees will be given theoretical training and will also have to attend mock trials
  • Training will be conducted twice a week for 2 hours
  • Before employees are sent to their kiosks, they will be tested to see how they have fared so far

Estimated cost of training programme: $20,000

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