A technical support proposal is a document which makes a presentation on how to improve the technical support system of a company or organisation, thereby ensuring smoother and hassle-free business. Technical support consists of a very important part in certain companies, especially where the tech support team has to interact with clients and customers to give them advice or answer queries on a variety of topics. In such a case, it is imperative for the organisation to have a sound and working technical support department and a proposal may be sought on how to make it more efficient, better and accessible to the people and clients.
Sample Technical Support Proposal:
Name of company: Creation Consultancy
Address: 933 Prom Valley, California
Proposal prepared on: December 21, 2011
Proposal prepared by: Doris Daley
Estimated cost: $75,000
Proposal name: Evaluation and promotion of technical support
Purpose: The purpose of this proposal is to find out what are the problems faced by the technical support team, to see if they need a separate department and to give them advice on the right kind of environments and resources they need in order to have an efficient technical support team.
Details of Technical Support Proposal:
- Present members of the tech support team will be evaluated on knowledge, understanding and behaviour, based on which they will be retained or new tech members will be hired by the company
- The equipment and machinery will also be checked to see if they can support the tech support team for the various functions it needs to perform